V I B A

FAQs

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We have the answers to all your questions

Please review and follow these house rules to ensure a smooth and respectful stay.

🚫 Prohibited Activities

  • No illegal drugs or cannabis β€” strictly prohibited indoors or outdoors.
  • No parties or events β€” unapproved gatherings and smoking are not allowed.
  • No loud gatherings β€” we’re strict on noise and unapproved guests.

Violations may result in:

  • $500 penalty per incident
  • Termination of your stay without refund
  • Report to Airbnb (may lead to account suspension)

πŸšͺ Property Access

  • No garage access β€” it’s under renovation for future amenities.
  • No washer/dryer available β€” a laundromat is 2–3 minutes away.

πŸ‘₯ Guest Policy

  • Maximum of 15 guests β€” do not exceed without host approval.
  • Extra guests β€” $30 per person if approved.
  • Unapproved guests β€” may lead to removal without refund.

πŸŽ‰ Party Violation Fee

  • $2,000 penalty for any disturbance caused by parties or events.

πŸ”’ Security & Monitoring

  • Exterior surveillance cameras β€” installed at the front, backyard, and pool area.
  • Noise monitors β€” placed inside and outside to ensure quiet enjoyment.

πŸ”‡ Quiet Hours

  • 10:00 PM – 8:00 AM β€” no loud outdoor noise or music during these hours.

⏰ Check-in & Check-out

  • Check-in: After 4:00 PM
  • Early check-in: $75 (if pre-approved)
  • Check-out: By 10:00 AM
  • Late check-out: $75 (subject to availability)
  • Late departure fee: $75 for overstaying past check-out

🏊 Pool & Spa Use

  • Pool waiver required before accessing the pool.
  • Heating fee: $150/day (request at least 5 days in advance)
  • No food, beverages, or soap in the pool.
  • No pool use during rain or thunderstorms.
  • No BBQ or firepit use during high wind warnings.
  • Supervision required β€” minors must be supervised by an adult at all times.

🧹 Cleaning & Damages

  • Extra cleaning fee: Up to $500 for excessive mess or damage.
  • Guest responsibility: The booking guest is liable for any damages.
  • Damage charges: Documented with photos/videos and invoiced. Fees will be charged to the card on file.

  • Prohibition of Smoking and Vaping: Smoking, vaping, or the use of any tobacco, nicotine, or similar substances is strictly prohibited both inside and outside the property, including:
    • Indoor spaces β€” living rooms, bedrooms, bathrooms, kitchens
    • Outdoor spaces β€” balconies, patios, driveways, gardens
  • Prohibited Devices: This includes all smoking devices such as:
    • Cigarettes, cigars, and pipes
    • Electronic cigarettes (e-cigarettes), vaporizers, and similar devices
  • Smoking Fee: If any evidence of smoking or vaping is found (e.g., cigarette butts, ashes, burn marks, lingering odors, or triggered alarms), a non-refundable $1,000 fee will be charged to the Primary Guest for cleaning, deodorizing, and damages.
  • Responsibility for Guests: The Primary Guest is responsible for ensuring that all guests comply with this policy. Violations by any guest will result in the Primary Guest being held liable for the $1,000 fee.
  • Inspection & Evidence: The Host reserves the right to inspect the property and apply the smoking fee if any signs of smoking or vaping are discovered.

  • Party Fee: A $2,000 fee applies for any parties or events that cause disturbances.
  • Violations: Breaking any house rules may result in:
    • Termination of your reservation without a refund
    • Removal of unapproved guests without a refund
    • Reporting to Airbnb, which may lead to account deactivation

By booking, you acknowledge and agree to all house rules. You accept full responsibility for any damages or injuries during your stay.

Have questions? Feel free to contact us β€” we're here to help and want to make sure you have a 5-star experience!

πŸ“ Other Notes

  • Pool Waiver: Must be signed and returned before booking confirmation.

Avoid surprises by reviewing these important safety details about the property:

πŸ›‘οΈ Safety Devices

  • Exterior Security Cameras:
    For guest safety, surveillance cameras are installed on:
    • Outside the front of the house
    • Outside the front door
    • Side of the house
    • Backyard and pool area
  • Carbon Monoxide Alarm: Installed on the property
  • Smoke Alarm: Installed on the property
  • Noise Decibel Monitors:
    Privacy-safe monitoring provided by Minut, a trusted Airbnb partner

Β© This property is proudly hosted by Highland Hills Retreat